Customer Success & International Business professional with 4+ years in B2B SaaS, AgriTech and ClimaTech. I own the full post-sales lifecycle — onboarding, retention, expansion — and engineer my own AI agents to run large books lean, without adding headcount.
Three situations where I owned the outcome — the context, what I did, and what changed.
A struggling enterprise account (Vietnam) was underperforming on hardware and heading toward churn.
Pushed an internally-resisted hardware replacement, rebuilt onboarding, and re-earned trust through hands-on account management.
Stabilised, then turned into an advocate — the account expanded into multiple new countries.
No international presence. Tasked with building the SEA & MENA business ground-up, solo.
Appointed & enabled distributors, ran the full demand-gen engine, and built the pipeline + CS infrastructure from scratch.
5 live markets — Philippines, Vietnam, Sri Lanka, Saudi Arabia, Morocco — a ~$175K ARR book across 7 countries.
Sole CSM owning 61 direct, channel and OEM accounts across large universities and education groups.
Built health scoring, early-risk detection and QBR programs; drove adoption and expansion account by account.
Churn down 73%, CSAT held above 9/10, and expansion that pushed NRR to 117% — single-handedly.
I build my own AI agents and dashboards to run large books lean. Below is what they do.
Real-time pipeline across every market — active deals, conversion and priority actions for daily CEO visibility.
Auto-refreshes the full book, classifies every account and triggers re-engagement before renewal risk hits.
Tracks per-account usage, flags declining accounts, auto-emails at-risk users and surfaces top adopters.
Surfaces qualified enterprise & distributor leads daily with decision-maker mapping and ready-to-send outreach.
Scans open threads and drafts contextual follow-ups on every lead, client and prospect — nothing slips.
Generates weekly & biweekly leadership decks and pipeline summaries — near-zero manual reporting overhead.
Post-sales ownership and revenue retention — from paints to AgriTech to ClimaTech to EdTech.
Owned international business & CS across SEA/MENA — 20+ accounts, 7 countries, reporting to the CEO. Opened 5 markets, ran the marketing engine, and built the team's operating infrastructure with self-built AI agents.
37 global enterprise, OEM & distributor accounts across 4 regions. 90% renewal, ~92% GRR, ~111% NRR; cut time-to-value 40% with an onboarding framework built from scratch. Led a CS team of 5.
Sole CSM for 61 accounts. Reduced churn 73%, delivered 117% NRR and CSAT >9/10; drove 79% digital adoption on a payments rollout that saved clients ₹12L+/yr.
B2B commercial sales + post-sales delivery — closed & delivered ₹1.7 crore across 3 projects (single ₹90 lakh), owned site visits, weekly reviews and testimonials. Led 3 field executives.
I debrief the closing rep before the first call so context and intent carry forward — I never start cold.
Informal check-ins alongside structured reviews keep every relationship under active management.
In escalations, most friction resolves through being heard — not through speed-to-fix.
If you're turning signups into retained, expanding accounts — or opening new markets — that's exactly what I do.